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Frequently Asked Questions

This page will answer most questions you may have about using our site.
If you do not find the answer to your question on this page, please contact us by filling out our form.

Help Topics

Login and password questions

General questions and answers about the site

Stitch Guide Questions

Login and password questions

Q: I did not receive an activation email to activate my membership.
Please click here to fill out a simple form to resend the activation email.

Q: I requested a resend of my activation email, but did not receive it.
There are several reasons you might not receive your confirmation email:

  • You entered the wrong email address. If you entered the wrong email address, you will need to sign-up again.
  • You may have FreePatterns.com blocked in your email preferences. Checking for this varies depending on which company you use for your email.
  • Your Internet Service Provider and/or Email Service Provider may be blocking and/or filtering email from FreePatterns.com. If you have checked all of the mail controls indicated above, more than likely this is the problem, please contact the company that you use for email and ask them to stop blocking or filtering your email. If you continue to experience issues receiving our emails, you may want to subscribe to a free email service provider (such as Gmail, AOL Mail or Hotmail/Live) to receive emails from us. You will need to update your account on the site, and re-sign up for your daily emails.

Q: I can't remember my password!
Not a problem! At FreePatterns.com we don't require you to remember a long, confusing password. You can access our great content by logging in using the email address you used during the sign-up process.

Q: I keep logging in, but it tells me I'm not logged in and won't let me download the patterns.
This is usually due cookies not be enabled in your browser. Click here for additional help on enabling cookies.

Q: I received a cookie error when trying to log in: Your computer is preventing us from writing a cookie that is necessary for logging in to our site.
Here are some things you can try before attempting to log-in again.

  1. Make sure cookies are enabled. This can typically be found under privacy or security settings in your browser options.
  2. Make sure privacy settings are set to default level. Having this setting too high can interfere with the ability for standard cookies to be written.
  3. Make sure you are running anti-virus and spyware tools. Mal-ware can often intercept cookies before they can be written causing difficulties accessing sites that require a log-in.

Q: How do I enable cookies and javascript in my Web browser?

Internet Explorer - Version 7 & 8

  • From the "Tools" menu, select "Internet Options." Click the "Security" tab. Move the slider control until "Medium high or Medium" is displayed. Alternatively, click the "Default" button, which will select "Medium."
  • Also in "Internet Options," click the "Privacy" tab. Move the slider control until "Medium high, Medium, Low or Accept All Cookies" is displayed. Alternatively, click the "Default" button, which will select "Medium."
  • Click here for more information.

Internet Explorer - Version 6

  • From the "Tools" menu, select "Internet Options." Click the "Security" tab. Move the slider control until "Medium high, Medium, Low or Accept All Cookies" is displayed. Alternatively, click the "Default" button, which will select "Medium." Scroll down to "Scripting" and make sure "Enable" is selected under "Active Scripting."

Mozilla Firefox - Windows

  • From the "Tools" menu, select "Options." Click the "Privacy" tab. Select "Use custom settings for history" from the "Firefox will:" menu. Check mark "Accept cookies from sites" and "Accept third-party cookies." From the "Keep until:" menu, select "they expire."
  • Also in "Preferences," click the "Content" tab. Check mark "Enable JavaScript."

Mozilla Firefox - Mac

  • From the "Firefox" menu, select "Preferences." Click the "Privacy" tab. Select "Use custom settings for history" from the "Firefox will:" menu. Check mark "Accept cookies from sites" and "Accept third-party cookies." From the "Keep until:" menu, select "they expire."

Safari - Version 3

  • From the "Safari" menu, select "Preferences." Click the "Security" tab. Select "Only from sites I visit" for "Accept cookies:." In "Web content:" check mark "Enable JavaScript."

If you have verified that you have enabled cookies and/or JavaScript in your Web browser, you might try adding FreePatterns.com as a trusted site. Here are instructions for doing this in Internet Explorer:

  • In Internet Explorer, select Internet Options from the Tools menu.
  • Click the Security tab, and then select the Trusted Sites zone and click on the Sites button.
  • Enter the site name without "www.", FreePatterns.com. Be sure the require server verification box is unchecked and click the Add button.
  • When you are done, click on each OK button to save the new settings while closing the dialog windows.

General questions and answers about using this site

Q: What is the best way to view this Web site?
Hardware: We recommend either a Macintosh or a Windows PC, and a modem with at least a 56K connection.

Software: You will get the best results if you use the most recent browser from either Microsoft (Internet Explorer), Mozilla (Firefox), or from Apple (Safari). They are all free and available for download if they are not already on your computer. Microsoft Internet Explorer | Mozilla Firefox | Apple Safari

Using WebTV, AOL or other browsers with this site.
We have designed the FreePatterns.com site to work with traditional computers running standard (Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari) Web browsers. While we welcome all crafters, however they choose to visit us, we simply do not have the resources to support all the different forms of accessing the Internet.

Stitch Guide Questions

Q: Why can't I see the Stitch Guide video?

Keep in mind that some of the video files are rather large in size, some over 1 MB, and may take several minutes to load depending on your connection speed.

Also you'll need Apple's QuickTime Player to view the videos. Other players, including Windows Media Player, generally will not work. You can download the player here.

Please visit Apple's QuickTime Troubleshooting page for further assistance.

Many of our videos are also available in Adobe Flash format. It is available to download for free from Adobe

Please visit Adobe's Flash Player Help and Support for further assistance.